Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privateness of our users, we do not ask for, or otherwise provide account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e mail or telephone number, select your situation from the choices, if your difficulty wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our reside help staff, then click ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in sensitive matters, or providing improper info will lead to the comment being eliminated.

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How one can submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please guarantee your case ID continues to be legitimate earlier than posting)
2. Present a description of your concern (we’ve included a number of widespread issues under)

If your case gets resolved, please delete your remark. Or, no less than replace it to say resolved. This can assist users that still need assistance get the attention they want. Thanks!

Please notice: We will’t aid you until you present us with a legitimate case ID. Customers with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will probably be proven far left of the highest bar - alternatively, you'll be able to see your case ID in the e-mail or text you obtain upon initiating the chat.

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Widespread issues & options

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended on account of danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our group and provide related info when prompted to take action.

● Withdrawal Danger might be triggered by numerous reasons. Danger management is extraordinarily necessary. Please word that we will solely assist you to if we deem your case to be official, if in case you have attempted to hack an account and request for unsuspension, you'll be unsuccessful as we've processes in place to stop this.

Our staff works extraordinarily arduous to resolve these issues as soon as potential and a few instances can take time to resolve however please be mindful the rationale for that is to make sure you, our users, are protected.

Instances replied by our mods are already in the escalation course of. A longer wait after escalation = our staff is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly in the chat.

Please refrain from leaving a number of messages in this thread in case your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your financial institution / Binance account.

● Includes intermediaries similar to financial institution transfers or shopping for crypto with credit score/debit playing cards.

● Observe: It could actually take as much as several working days for the money to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. When you expertise issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our greatest to assist you with the offboarding.

5. Trading system and different account points

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case can't be escalated if you don't comply with this course of and your remark could also be eliminated. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to different customers and will end in a ban.