Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privateness of our customers, we do not ask for, or otherwise present account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to have the ability to assist you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e mail or telephone number, choose your problem from the options, if your concern wasn’t answered click ‘unresolved’ and sort ‘human’ to work together with our stay help workforce, then click on ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a common one, nevertheless trying to interact in sensitive matters, or offering flawed info will lead to the comment being removed.

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Learn how to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be legitimate earlier than posting)
2. Present an outline of your difficulty (we’ve included a couple of widespread problems under)

If your case will get resolved, please delete your remark. Or, a minimum of replace it to say resolved. This can assist customers that still need assistance get the eye they want. Thank you!

Please observe: We will’t aid you until you present us with a legitimate case ID. Customers with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will probably be proven far left of the top bar - alternatively, you'll be able to see your case ID within the e mail or textual content you obtain upon initiating the chat.

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Widespread problems & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a consequence of danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our group and provide related info when prompted to take action.

● Withdrawal Danger could be triggered by quite a few reasons. Danger management is extraordinarily essential. Please notice that we will only provide help to if we deem your case to be reputable, in case you have attempted to hack an account and request for unsuspension, you'll be unsuccessful as we've processes in place to stop this.

Our group works extremely onerous to resolve these issues as quickly as attainable and a few instances can take time to resolve but please bear in mind the rationale for this is to make sure you, our users, are protected.

Instances replied by our mods are already in the escalation process. A longer wait after escalation = our workforce is working exhausting at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly within the chat.

Please refrain from leaving a number of messages on this thread if your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to reach in your financial institution / Binance account.

● Includes intermediaries reminiscent of financial institution transfers or buying crypto with credit/debit playing cards.

● Observe: It will probably take up to several working days for the cash to be credited to your accounts. You can find more FAQ here

4. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. For those who experience issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our greatest to help you with the offboarding.

5. Buying and selling system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Another points

Please comply with the format said above, your case cannot be escalated if you do not comply with this process and your remark may be eliminated. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everybody’s issues resolved. Spamming the feed is unfair to different customers and can end in a ban.